Our returns policy lasts 30 days. If  30 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for a return for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once the purchased product has been dispatched from the warehouse. NO FULL REFUND. NO MONEY BACK.

Sale items

Sale items cannot be refunded or exchange. ALL SALE ITEMS ARE FINAL SALE

Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at genuineautopartshubphilippines@gmail.com and send your item to our address.

Shipping returns

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at genuineautopartshubphilippines@gmail.com for questions related to refunds and returns.